Reviews

A Non left a review on 30/05/2017

Great Value

We booked this holiday a bit last minute and from the reviews we read we were a bit dubious as to how it would turn out. However, the holiday was great. Room was simple, just a mouldy shower curtain but clean enough overall. Food was good- better than other all inclusive places. Staff were sometimes a bit rude but I think its just the way they are and perhaps they arent as accommodating as you would expect in England but they are all happy to help. The entertainment was good even though not many people wanted to get involved at that time of year a lot of old English couples who just wanted to sit in the sun and nothing else. The evening entertainment only really happened one night we were there unfortunately. The entertainment team were very good - would have been nice to get to know them a bit better.

Hotel Santa Monica responded to this review. View the response.

Dear Sir or Madam, Thank you for taking the time to share your impressions of your holiday with us at the Hotel Santa Monica. We are happy to hear that you had a great holiday and your stay with us met your expectations. Thank you for mentioning our entertaiment team. We will forward your nice words to our team. We look forward to welcoming you back again in a near future. Best regards, Laura Guest Relations

VICTOR CUBEL BAGUENA left a review on 18/05/2017

Una buena estancia.

El unico problema es que se oye los ruidos de las otras habitaciones contiguas. Por lo demas bien.

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Cubel, Muchas gracias por dedicar unos minutos en compartir su experiencia con nosotros. Nos satisface enormemente que su estancia en nuestro hotel haya cumplido con sus expectativas. Su opinión es muy importante y esencial para nosotros para seguir mejorando nuestros servicios. Tomamos nota en relación a la insonorización de las habitaciones. Deseamos poder darle nuevamente la bienvenida en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura Atención Cliente

MARIA VICTORIA SERRANO MORALES left a review on 09/05/2017

ESTANCIA SATISFACTORIA

HEMOS ESTADO UN GRUPO DE AMIGOS UN FIN DE SEMANA.UBICACION IDEAL CERCA DEL CENTRO PERO MUY TRANQUILO,HABITACIONES AMPLIAS,COMIDA ABUNDANTE Y VARIADA Y EL TRATO DEL PERSONAL EXCELENTE ESPECIALMENTE EL PERSONAL DEL COMEDOR.NO SERA LA ULTIMA VEZ QUE RESERVEMOS EN EL HOTEL STA MONICA DE CALELLA

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Serrano, Muchas gracias por escoger nuestro establecimiento y por dedicar unos minutos en compartir su experiencia con nosotros. Nos complace enormemente leer sus comentarios y comprobar que han disfrutado de su estancia con sus amigos y que nuestros servicios han estado a la altura de sus expectativas. Sus comentarios nos motivan para seguir trabajando en mejorar nuestros servicios y que la estancia de nuestros clientes sea de su total agrado. Estaremos encantados de recibirles de nuevo en su próxima visita a Calella. Saludos, Laura Atención Cliente

Rosa Costa muñoz left a review on 27/04/2017

la comida

Felicitar al servicio de cocina , ya ke tengo una niña celiaca , y se portaron con ella de diez .

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Costa, Muchas gracias por compartir su experiencia con nosotros. Nos alegra leer que el servicio ofrecido fue de su agrado y por supuesto tramitaremos sus comentarios al departamento correspondiente. Esperamos poder ofrecerle nuestros servicios nuevamente en una próxima visita. Saludos cordiales, Laura Atención Cliente

marti mañosa left a review on 25/04/2017

FIN DE SEMANA

En general bien para un fin de semana. La calidad de la comida un poco justa. Estoy esperando los puntos en mi amigo card.

Hotel Santa Monica responded to this review. View the response.

Buenas tardes Sr. Mañosa, Muchas gracias por compartir sus comentarios con nosotros. Nos alegra leer que su estancia fue satisfactoria. Sus comentarios son muy importantes para nosotros para seguir con nuestro afán de mejora y serán transmitidos al departamento correspondiente. En relación a los puntos Amigo Card, le informamos que hemos añadido los puntos Amigo Card a su cuenta. Recibirá un correo electrónico con toda la información. Esperamos poder ofrecerle nuestros servicios en una próxima ocasión. Muchas gracias por su confianza y saludos. Laura Atención Cliente

Rosa Costa muñoz left a review on 21/04/2017

La comida excelente

Para tepetir

Hotel Santa Monica responded to this review. View the response.

Estimada Sra. Costa, Muchas gracias por su confianza y por compartir su opinión con nosotros. No hay nada más satisfactorio para nosotros que leer su deseo de repetir su estancia en nuestro establecimiento. Esperamos poder darle de nuevo la bienvenida en nuestro hotel en un futuro cercano. Saludos cordiales, Laura Atención Cliente

MANUEL LUNA RUBIO left a review on 19/04/2017

Posibles Mejoras

Todo ha sido perfecto sin excepciones, trato muy amable, servicio comedor muy bien, hotel tranquilo y a 2 del centro. Las mejoras para nosotr@s serían habitaciones más alegres en colores, el blanco recuerda a hospital. Eso sí, espero poder repetir y por supuesto lo recomiendo. Saludos

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Luna, Muchas gracias por su confianza y por compartir sus comentarios con nosotros. Es muy satisfactorio recibir sus comentarios y comprobar que disfrutó de una estancia. Su reseña en relación a las habitaciones es importante para nosotros y de gran ayuda en nuestro afán de mejora. Esperamos poder ofrecerle de nuevo nuestros servicios en cualquier de nuestros hoteles MedPlaya. Saludos cordiales, Laura Atención Cliente

DIEGO AVELLANEDA ESPAÑA left a review on 19/04/2017

Todo correcto

Las instalaciones son un poco antiguas pero el servicio y la comida muy bien,relación calidad precio correcta

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Avellaneda, Muchas gracias por su confianza y por compartir su experiencia con nosotros. Nos complace leer que su estancia ha sido satisfactoria y esperamos poder ofrecerle de nuevo nuestros servicios en cualquiera de nuestros hoteles. Saludos cordiales, Laura Atención Cliente

AGOSTINHO DIAS left a review on 16/04/2017

Séjours très agréable et services excellent comme dhabitude

3eme Année de suite que nous venons en famille et sommes toujours aussi satisfait de notre séjours, reviendrons avec grand plaisir avec des amis pour leurs faire profiter d un séjour agréable et reposant, merci à toutes l équipe MedPlaya Santa Monica

Hotel Santa Monica responded to this review. View the response.

Cher M. Dias, Nous vous remercions de votre confiance et d'avoir partagé votre expérience concernant votre séjour au sein de notre établissement. Nous sommes heureux de lire que votre séjour a été agréable. Nous espérons vous accueillir à nouveau lors de votre prochain séjour à Calella. Cordialement, Laura Service Client

JOSE LUIS GUILLAMON left a review on 02/04/2017

FANTÁSTICO

INCREÍBLE LA RELACIÓN CALIDAD PRECIO

Hotel Santa Monica responded to this review. View the response.

Estimado Sr. Guillamon, Muchas gracias por escoger nuestro hotel para sus vacaciones y por compartir su opinión con nosotros. Esperamos poder ofrecerle nuestros servicios próxima ocasión. Saludos cordiales, Laura Atención al Cliente

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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