Reviews
Chris Preston left a review on 05/10/2017
Excellent stay and hotel
4 friends aged mid 40s stayed September. Hotel about 10 minutes from main strip of bars but bars etc all around. Food nice. Rooms very clean. Good value food and drink in hotel.
Hotel Rio Park responded to this review. View the response.
Hello Chris We are delighted to hear you enjoyed your recent stay at the Hotel Rio Park and were happy with the facilities and services. Hopefully we will see you again in the future. Kind Regards MedPlaya, Guest Relations Team
Stephen King left a review on 03/10/2017
Good hotel gone down hill
We checked into Rio Park on Sunday 24th sept, when we booked we requested a low floor and also emailed before hand to ensure we had a low floor. On arrival we were given the 8th floor when i explain to reception i needed a low floor due to my wife being disabled and in a wheel chair they said there was nothing they could do and come back tomorrow an explained that use had a outdoor lift so thats not a problem of my wife is claustrophobic, not true suffering from claustrophobia is the same even its in a glass lift. When we went back the next morning we were told once again no low floors all they could give us was the 11th or 10th so best staying were we were on the 8th and to try back again tomorrow. We have stayed in this hotel over 15 times and never had a problem but this visit was terrible. My wife is in wheelchair and the ramp to get to the pool is to steep and very difficult to get up and down. We felt the food has gone down hill and also alot of staff had very bad attitudes. Down in the restaurant were you wash your hands my 3 year old grandson put his hand on the sink to reach the soap and the metal sink fell on the floor an just missed him by inches and all the staff could do was tut as if he had been swinging off it. Like i said before i have stayed in your hotel many times but i will not be staying again. We were due to check out this sunday the 1st but we have cut our holiday short and came home early. Its a shame that a good hotel has gone down hill.
Hotel Rio Park responded to this review. View the response.
Hello Stephen We are sorry to hear that you did not enjoy your recent stay at the Hotel Rio Park and that you were dissapointed after staying before on numerous occasions. The reception will always do all that they can for anyone who has any special requests so we are sorry that they were not able to allocate you on a lower floor when you arrived as requested. Please accept our apologies for any inconvenience caused during your stay and we are sad to learn that you do not feel that you would like to return again in the future. Kind Regards MedPlaya, Guest Relations Team
Abbey Parr left a review on 30/09/2017
Excellent!
The rooms were beautiful and the maids always did a great job. The staff were friendly apart from one man behind the bar very rarely cracked a smile and the male entertainer I found was slightly arrogant. Food was lovely but it was very repetitive Im a fussy eater so I got sick of eating the same stuff every day. But overall excellent value for money and I really enjoyed my stay at Rio Park.
Hotel Rio Park responded to this review. View the response.
Hello Abbey We are pleased to hear that overall you enjoyed your stay with us at the Hotel Rio Park and we thank you for your comments. We do hope that you will consider staying with us again in the future. Kind Regards MedPlaya, Guest Relations Team
Andrea Millar left a review on 23/09/2017
Fabulous hotel
2nd time staying, love it, will definiantly be booking here everytime Im in benidorm
Hotel Rio Park responded to this review. View the response.
Hello Andrea Thank you for returning to stay with us at the Hotel Rio Park. We are delighted to hear that you enjoyed another good stay with us and we hope to see you back again soon. Kind Regards MedPlaya, Guest Relations Team
June Lawrence left a review on 22/09/2017
Smallest room ever had to stay in
Room far too small l feel that l have been overcharged €532 Door stop in middle of floor near wardrobe so you catch your feet all the time Room next to family room so constant noise l feel that a refund of sort should be made l have travelled world wide and your room fell very short of my expectations.
Hotel Rio Park responded to this review. View the response.
Hello June We are sorry to hear that the Hotel Rio Park did not meet with your expectations and that you were not aware of the dimensions of the single rooms. Your comments are important to us so we thank you for taking the time to share them. Kind Regards MedPlaya, Guest Relations Team
pauline lettice left a review on 18/09/2017
club superior room
reception kept insisting that i had booked 2 superior rooms and not club superior,numerous times i had to go to reception and show them my booking and to show them on there website what should have been in our room on arrival .. pool towels robes and drinks put in fridge which were not there on arrival,on the second day we got the drinks put in the fridge 2 juices and 2 water,but were not replenished for the rest of our 10 day holiday,Idont know if we got put in club room instead of club superior,which i think is what happened as this would make sense as to why we didnt get what we paid for in the room on arrival,as there seemed to be a bit of confusion with 3 different members of staff,regarding our room,all saying we had booked club rooms and not club superior,which we had and paid for and showed them my booking conformation.we arrived on the sat evening 2nd of september and by the tuesday i gave up going to reception,as i was there celebraitng my 50th and wanted to just relax,Also my husband went to reception to ask if a bottle of fizz could be brought up to room on my birthday,we went down to dinner at 730-8 ish and it still wasnt delivered to our room but was there when we got back to room about 1am,a little too late!!!!
Hotel Rio Park responded to this review. View the response.
Hello Pauline We are sorry to hear that you experienced problems during your recent stay at the Hotel Rio Park. It is never our intention for anyone to have any issues and we apologise for any misunderstandings caused to you. We do hope that this will not deter you from returning again in the future. Kind Regards MedPlaya, Guest Relations Team
Jordan Jordan left a review on 02/09/2017
Gteat
Brilliant value for money. Rooms lovely.
Hotel Rio Park responded to this review. View the response.
Hello Jordan We are delighted to hear that you found the Hotel Rio park to be good value for money and were pleased with your room. Hopefully you will choose to return again in the future. Kind Regards MedPlaya, Guest Relations Team
thomas william burton left a review on 02/09/2017
hotel needs a lot of money spending on it
reception staff very rude on check in, waiting in ques in bar area,children playing in lifts in busy meal times and no security to check them,sunbeds still being left for long periods and staff not doing anything about it
Hotel Rio Park responded to this review. View the response.
Hello Thomas We are sorry to hear that the Hotel Rio Park did not meet with your expectations and that had you had issues during your stay with us. Your comments are important to us so we thank you for taking the time to share them. Kind Regards MedPlaya, Guest Relations Team
Pierre-Franck STARON left a review on 31/08/2017
voir ci-dessous
bonjour, Il est fort dommage que le personnel de laccueil ne parle pas le Français. De plus, dans la salle à manger, le micro-onde ne fonctionne pas pour pouvoir réchauffer son lait !!!!! Je précise que le lait fourni par les cuisines était froid et le lait qui sort des machines à café est très mauvais. Cordialement.
Hotel Rio Park responded to this review. View the response.
Bonjour Pierre-Franck Nous vous remercions de vos commentaires concernant votre séjour à l'Hôtel Rio Park. Nous sommes désolés d'entendre que vous avez eu des problèmes pendant votre séjour. Nous espérons vous revoir à Benidorm et dans l'un des hôtels de la chaîne MedPlaya. Cordialement Relations publiques, Hôtels Medplaya
MARIA GLORIA QUIAN CARREIRA left a review on 29/08/2017
Buenas vacaciones
Pues la verdad que esta bastante bien en relacion calidad precio.. l@s trabajados del hotel muy correctos y amables y la comida estaba muy bien teniamos un poco de miedo por los comentarios pero la verdad que disfrutamos de todo. Ademas soy celiaca y la cocinera en todo momento super atenta y mucha variedad para los alergicos e intolerantes..en resumen todo perfecto gracias
Hotel Rio Park responded to this review. View the response.
Estimada Maria Gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia aquí en el Hotel Rio Park. Nos alegra mucho saber que usted encontró todo perfecto en el Hotel y que el trato del personal fue muy agradable. Esperemos darle la bienvenida de nuevo a Rio Park para futuras vacaciones en Benidorm. Un saludo cordial, Medplaya Relaciones Públicas Benidorm